Paychex Flex review from a nonprofit user
October 23, 2025

Paychex Flex review from a nonprofit user

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex does the payroll services for our organization. I wouldn't have the time or expertise to handle payroll.

Pros

  • Payroll is completed each payroll period
  • I can access the payroll reports easily
  • There is a payroll coordinator to ask questions.
  • They are amenable to discounting the services.

Cons

  • I wish I could easily get a report from the previous pay period, it is more difficult to do that.
  • It would be great to have the reports that everyone needs already prepared in another section
  • It is great that employees can check their own payroll, but I wish it sent emails to employees with their check information
  • timesavings that I don't have to provide salary info
  • I appreciate the assistance with new laws that effect payroll
Positively - Helpful to check reports and keep track of payroll.
It is sometimes hard to reach a person when needed. But people are helpful overall.
They were alright, some of the same issues. Lots of turnover with payroll consultants.

Do you think Paychex delivers good value for the price?

Not sure

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex again?

No

It works fine but there are a few bugs that make it more difficult to use, my saved reports only give me the most recent payroll period, but I can't get previous payroll periods.
I am not always able to get what I need from Paychex Flex and sometimes I spend too much time trying to get the reports that I need. Getting help from the coordinator is not always easy either.

Paychex Feature Ratings

5.8
Employee demographic data
7
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
5
3.0
Direct deposit files
4
Salary revision and increment management
2
Leave and Attendance Management ()
Not Rated
4.5
View and generate pay and benefit information
5
Update personal information
4
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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