TrustRadius
Paycor Review
https://www.trustradius.com/hr-managementPaycorUnspecified7240101
Jeff Hoelscher profile photo
June 25, 2019

Paycor Review

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycor

The Brewer Company uses Paycor far Payroll Services.
  • Website is user friendly. Some websites are hard to navigate but I have no problem navigating Paycor's website.
  • Dependable delivery of Payroll. Our payroll is delivered around the same time every week.
  • Paycor communicates updates and changes in a timely manner. We are not surprised with changes.
  • Paycor has poor customer service. Paycor uses a team to solve customer service issues. We have found that the team does not do a good job with communicating with the customer and communicating within their own team. We have a difficult time getting clear, timely answers when we have questions about payroll or payroll taxes.
  • Paycor tends to focus more on their Human Resources services than Payroll/Taxes. Most of the communication we receive from Paycor is focused on their HR services. We do not see much communication regarding Payroll services. While payroll/taxes can be considered part of the HR family, I believe Paycor focuses more on employee management than on payment.
  • Paycor could improve Report creation on their customer website, Perform. While there a number of reports available, it can be time consuming creating a specific report with specific data.
  • Paycor reduced time spend on processing payroll in house. We now only spend a few hours a week processing payroll when we used to spend at least a day.
  • Paycor has had difficulty answering tax questions and did not do a good job following up on the questions resulting in delayed financial reporting of up to a month.
  • Paycor normally does a good job releasing quarterly Payroll statements within a day or two of the end of the quarter. This helps us to respond to state and federal census' in a timely manner.
Our HR and/or payroll team has saved 1-25 hours per month. - Paycor has saved us time since we no longer process our payroll "in house".
I gave Paycor a 7 on the overall usability rating because Paycor does a really good job overall. Unfortunately, we have had several instances when we have had questions go unanswered for several weeks. I would give a higher ranking if we had a better experience with Customer Service.
We have not evaluated any other products like Paycor.
Paycor is well suited for creating a functional payroll process. The Brewer Company does not use any other services with Paycor. I wish Paycor would train their Customer Services Representatives so they communicate better with clear and timely answers.

Paycor Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
8
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated