In my experience a completely unresponsive company
September 27, 2021

In my experience a completely unresponsive company

Briana Abbott | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll & Tax Software

Overall Satisfaction with Paycor

I was with Paycor for five years. Recently and abruptly, Paycor drastically raised my rate. I made the decision to switch companies. Since leaving Paycor, Paycor will not respond to give me the financial information for my company that I need and am legally entitled to. I have reached out no less than 8 times with absolutely zero response. Apparently, it is Paycor's practice to punish anyone that leaves by withholding information. I need the financial information for both my ongoing payroll and tax filings. I am appalled at Paycor's boldness in blatantly refusing to turn over this information. I do not recommend that anyone use this company or they may regret it.

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • Paycor is having a negative financial impact on my company because of refusal to turn over reports.
Our HR and/or payroll team is spending more time than we did previously due to Paycor.
Paycor has zero customer service. No one will ever call you back when you have a question. Additionally, they overdrafted my account running payroll without my authorization.
In my opinion, Paycor's behavior has been unconscionable.

Paycor Feature Ratings

Pay calculation
5
Off-cycle/On-Demand payment
2
Benefit plan administration
Not Rated
Direct deposit files
5
Salary revision and increment management
Not Rated

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