Paycor Review
September 26, 2022

Paycor Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll & Tax Software

Overall Satisfaction with Paycor

You paid for what you get. Paycor is relatively cheaper than its competitors however the apps and the products are not good at all I believe. In my experience, the website is down more than I can remember (almost every twice per month). It takes very long to load I've found. The information is not streamlined well between different interfaces I've found. In my experience employees have trouble punching in and out all the time. I've found frustration is very high every time we use Paycor. Customer service is very good however, waiting line is sometimes more than 45 mins and your call got drop suddenly. I hate to say this but Paycor will soon loose our company as their customer if thing are not improving.

Pros

  • Price
  • N/A
  • N/A

Cons

  • Loading time
  • Customer service
  • Apps interface

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • Increased efficiency in Payroll
  • N/A
  • N/A
The website is always down (about twice per month) I've found.
Paycor is not good for your HR and Finance Department in my opinion. In the long run saving money is not worth the frustration that you and your employees have to endure.

Paycor Feature Ratings

Payroll Management
Not Rated
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 3 years ago
    Hello and thank you for your review, we appreciate your feedback and apologize that you have not been receiving level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. As part of these investments, I encourage you to try out our new chat feature as response times are typically just a few minutes!

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