Not recommended for complex business needs
March 15, 2023

Not recommended for complex business needs

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor for all HRIS-related functions, including payroll, benefits administration, onboarding, performance reviews, reporting, analytics, etc. Time and attendance represent our heaviest use of the product.

Pros

  • Paycor has a great feedback forum in which you can see what other users are requesting and complaining about. You can also view the status of those complaints, such as "working on it," "planned," "being considered," etc.
  • Paycor is a one-stop solution for most of what HR practitioners need to do.

Cons

  • Paycor's customer support is very impersonal, and it's often hard to find an actual person to take ownership of your problem. Until recently, we had a dedicated account rep whose feet we could hold to the fire when problem resolution was stalled, but even that has been eliminated in favor of a "Shared Success Team."
  • The navigation is cumbersome. Accessing specific areas of an employee's profile now requires multiple clicks, each of which requires a screen reload. This doesn't sound like a major problem, but when you're working through dozens of employees to make changes, it can really slow down your day.
  • Paycor assured us at time of purchase that their product was cohesive throughout all its components: payroll, benefits, recruiting, etc. Our experience has been to the contrary. There are many areas in the product where the seams show through and the interface style changes as third-party software takes over. Benefits enrollments don't always communicate cleanly to payroll, for example, and it's not uncommon for us to find enrolled employees with no payroll deductions for their insurance.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • We spend more time trying to fix broken components or even just trying to figure out a feature than we do running our HR Department. It often feels like Paycor is slowing down our pace rather than enabling us to achieve more.
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - Paycor recently integrated a new time and attendance system, which has been a huge improvement over the old, which was not intuitive enough. However, the conversion has resulted in a loss of data for our business. We are unable to view historic timecards or schedules from before the conversion, and we were not advised to prepare for that issue. It is still difficult for us to generate clean and intuitive reports.
Paycor is easy enough to use on the surface, but it gets difficult once you start diving into your deeper needs.
  • Namely
Namely was botching every open enrollment, so we switched to Paycor in the hope of having a better experience. The experience has been better, but still not at all smooth. Paycor, in my opinion, requires an unreasonable amount of time for new carrier setup and feeds, and it's difficult to keep open enrollment on schedule after making carrier decisions.
Paycor is probably pretty good for small businesses, but the larger you grow, the more difficult it is to use. Their analytics tool provides inconsistent data as compared to our payroll journals, probably as a result of the multiple payrolls we have to maintain as a larger organization. The system doesn't properly allow for the use of "contingent" labor as a separate population of non-employees, meaning you have to make up phony social security numbers and other details in order to get them into the system for time card tracking. In our case, Paycor has set up different "payrolls" for each staffing agency that we use, and we have to maintain separate cost centers for them in every part the business where they work. This is resulting in a very cluttered system, and accurate reporting is difficult.

Paycor Feature Ratings

Employee demographic data
8
Employment history
2
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
9
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
8
Off-cycle/On-Demand payment
10
Benefit plan administration
3
Direct deposit files
10
Salary revision and increment management
4
Reimbursement management
1
Approval workflow
5
Balance details
7
Annual carry-forward and encashment
3
View and generate pay and benefit information
9
Update personal information
8
View job history
Not Rated
View company policy documentation
6
Employee recognition
9
Tracking of all physical assets
7
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
2
Performance plans
4
Performance improvement plans
5
Review status tracking
6
Review reminders
5
Multiple review frequency
Not Rated
New hire portal
7
Manager tracking tools
4
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
3
Performance tracking
5
Job Requisition Management
8
Company Website Posting
10
Job Search Site Posting
2
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
4
Notifications and Alerts
7

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Thank you for sharing your experience with Paycor, and I apologize for any frustration or inconvenience caused by our product. We appreciate your feedback and understand the importance of having a dedicated account rep to help with problem resolution. We are constantly working to improve our navigation and streamline the interface, so we appreciate your feedback on that as well. Regarding the cohesion of our product components, we understand that there may be areas where third-party software takes over, but we are always working to improve communication and ensure a smooth integration. We apologize for any difficulties you may have experienced with benefits enrollments and payroll deductions and will work to address these issues. We appreciate your honest feedback on the implementation and usability of our product. We will take your feedback into consideration as we continue to improve our product and services. Thank you for choosing Paycor, and we wish you all the best in your future HR and payroll endeavors.

More Reviews of Paycor