Not recommended for complex business needs
March 15, 2023
Not recommended for complex business needs
Score 3 out of 10
Vetted Review
Verified User
Modules Used
- HR, Benefits Administration & ACA
- Recruiting & ATS
- Onboarding Software
- Scheduling
- Time & Attendance
- Payroll & Tax Software
- Reporting & Analytics
Overall Satisfaction with Paycor
We use Paycor for all HRIS-related functions, including payroll, benefits administration, onboarding, performance reviews, reporting, analytics, etc. Time and attendance represent our heaviest use of the product.
- Paycor has a great feedback forum in which you can see what other users are requesting and complaining about. You can also view the status of those complaints, such as "working on it," "planned," "being considered," etc.
- Paycor is a one-stop solution for most of what HR practitioners need to do.
- Paycor's customer support is very impersonal, and it's often hard to find an actual person to take ownership of your problem. Until recently, we had a dedicated account rep whose feet we could hold to the fire when problem resolution was stalled, but even that has been eliminated in favor of a "Shared Success Team."
- The navigation is cumbersome. Accessing specific areas of an employee's profile now requires multiple clicks, each of which requires a screen reload. This doesn't sound like a major problem, but when you're working through dozens of employees to make changes, it can really slow down your day.
- Paycor assured us at time of purchase that their product was cohesive throughout all its components: payroll, benefits, recruiting, etc. Our experience has been to the contrary. There are many areas in the product where the seams show through and the interface style changes as third-party software takes over. Benefits enrollments don't always communicate cleanly to payroll, for example, and it's not uncommon for us to find enrolled employees with no payroll deductions for their insurance.
Do you think Paycor delivers good value for the price?
Yes
Are you happy with Paycor's feature set?
Yes
Did Paycor live up to sales and marketing promises?
No
Did implementation of Paycor go as expected?
No
Would you buy Paycor again?
No
- We spend more time trying to fix broken components or even just trying to figure out a feature than we do running our HR Department. It often feels like Paycor is slowing down our pace rather than enabling us to achieve more.
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - Paycor recently integrated a new time and attendance system, which has been a huge improvement over the old, which was not intuitive enough. However, the conversion has resulted in a loss of data for our business. We are unable to view historic timecards or schedules from before the conversion, and we were not advised to prepare for that issue. It is still difficult for us to generate clean and intuitive reports.
- Namely
Namely was botching every open enrollment, so we switched to Paycor in the hope of having a better experience. The experience has been better, but still not at all smooth. Paycor, in my opinion, requires an unreasonable amount of time for new carrier setup and feeds, and it's difficult to keep open enrollment on schedule after making carrier decisions.