Good product, poor support and implementation services

Unfortunately, our organization had an extremely poor
implementation experience. Like many, our industry has some unique payroll
tracking and reporting requirements; however, through numerous meetings,
Paylocity's salespeople and implementation specialists ensured the product
could handle these requirements out of the box. With consultation from
Paylocity's team, we scheduled over three months to implement and test the
product before going live for a stress-free experience. Unfortunately, our
experience was the opposite of what was promised. In addition to breaking
numerous commitments and being misadvised by our implementation specialist on
multiple occasions, we were not re-assigned an implementation specialist for
over a month, which pushed us past our "go-live" date.

Ultimately, we had to self-implement the product to a large
degree. After seven months with the product, we are still waiting on promised
fixes to multiple issues. We have tried for months to address these experiences
and concerns with Paylocity's Director of Implementation Services and other
higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short
responses we receive don't address the topics we have raised.

Our team has lots of experience migrating large systems from
one software provider to another; while these projects are always nuanced and
challenging, we've never experienced the lack of support and integrity that we
experienced with Paylocity.