Item: Paylocity
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

We use Paylocity to handle all employee time as each employee clocks in and out using Paylocity's hardware. We also use this system to manage our paid time off program for all employees. As a company, we use Paylocity to run all payroll functions and serve as our database for new employees and their new hire information. This system also allows our employees to see their time as their day and pay period go each day. It also allows them to see their current and past paychecks. Lastly, Paylocity allows us as a company to distribute tax information and for our employees to view/print this when tax time comes.

Pros and Cons

Viewing personal paychecks
Viewing personal clock in and out times
Viewing PTO balances

The onboarding of this software was awful and the representatives we were assigned were hard to reach.
The ongoing support has been subpar and a continuation of the onboarding process we experienced
There is a general lack of understanding about what it is to provide good customer service. We've seen this at every level we've engaged. Escalating issues didn't help

Most Important Features

Payroll
Employee visibility

Return on Investment

It has taken way too much of our time. Not a simple integration

Alternatives Considered

HEFICED Kronos Cloud

I've used this at two other places of work and is far superior to Paylocity. Kronos is much simpler to use and support was superior.

Key Insights

Do you think Paylocity delivers good value for the price?

Are you happy with Paylocity's feature set?

Did Paylocity live up to sales and marketing promises?

Did implementation of Paylocity go as expected?

Would you buy Paylocity again?

Likelihood to Recommend

The onboarding process was quite painful as the representatives we were assigned were not easy to get ahold of. One lady was pretty good but the other was awful to deal with. Overall repeated requests for help and for items to be uploaded on their side were not handled with any kind of urgency. Even when escalating this to their boss we received very little acknowledgment and assistance to resolve issues. It was rare to have one of these representatives follow through on anything they said they would do. I also think the way the divide onboarding leaves the customer stuck between two people and makes it extremely difficult to gain momentum as you are bounced between people. The app is great! It's user-friendly and clean. The website we use to administrate is convoluted and not intuitive. The way you have to bounce back and forth from Time/Labor to HR/Payroll is annoying when the common items you're looking for are timecard/pto related. I would NOT every choose to use Paylocity at any future company I work at and if things don't get any better I will be recommending we find another system to use. My latest request for assistance continued to highlight the overall lack of understanding around customer service. I requested help with a PTO issue that was systemic to our entire population and I was sent an email with a video that didn't explain what was happening and didn't address all the issues I outlined. At the same time I get another email thanking me for my time with the agent to get said issue resolved and wanted me to fill out a survey about the solution that was provided. It's clear that this was a transaction being closed and not a customer being helped. Pretty sad.

Buyer Beware

Overall Satisfaction with Paylocity