Still some issues to figure out, but works!
January 10, 2019
Still some issues to figure out, but works!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity Web Pay
Paylocity is our organization's payroll and HR service portal. It's used across the organization, with each employee having access. We heavily use the reporting functions. We made the switch to Paylocity in 2017. It has allowed us to place a lot of our internal information in one place, such as employee contact information, company directories, and organizational charts, tax filing information, PTO and leave requests, etc.
- Time tracking and integrating with payroll - payroll can be done quickly.
- The interface is user-friendly for employees. It can be a little overwhelming for new employees, but once they get used to where things are, it's nice to have so much information in one place.
- During tax season, the digital W2/tax forms are easy to access.
- Within the self-service portal, employees can acknowledge and congratulate one another. It's always great to have a platform to encourage fellow employees.
- Does have a reporting dashboard that provides helpful, but basic reports.
- Pricing is decent, compared to similar platforms.
- Customer service - although you do get a dedicated rep, they seem to change quite a bit. Additionally, responses have not been timely for us. We often find ourselves continually reaching out. When we do reach someone, it seems we get a lot of "I can't help you now, but let me find someone who can and get back to you", then no one does. We've gone around and around on several issues.
- It doesn't seem to be as customizable as it claims to be/should be. One tweak in the system and things seem to be thrown off. We've had issues, such as making pay rate changes, that seem to become bigger issues than necessary.
- We've had trouble with features/links either moving or no longer being visible. We've had employees who have trouble submitting PTO because the link is not visible. When they log in at a future time, it's there. It has been an odd issue no one seems to be able to explain.
- It has allowed us to move a lot of our HR functions into one consolidated place.
- It has caused a few headaches, but overall, has been helpful to our organization.