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Paylocity Web Pay Review: "Still some issues to figure out, but works!"
https://www.trustradius.com/hr-managementPaylocity Web PayUnspecified6.862101
Erin Holm profile photo
January 10, 2019

Paylocity Web Pay Review: "Still some issues to figure out, but works!"

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paylocity Web Pay

Paylocity is our organization's payroll and HR service portal. It's used across the organization, with each employee having access. We heavily use the reporting functions. We made the switch to Paylocity in 2017. It has allowed us to place a lot of our internal information in one place, such as employee contact information, company directories, and organizational charts, tax filing information, PTO and leave requests, etc.
  • Time tracking and integrating with payroll - payroll can be done quickly.
  • The interface is user-friendly for employees. It can be a little overwhelming for new employees, but once they get used to where things are, it's nice to have so much information in one place.
  • During tax season, the digital W2/tax forms are easy to access.
  • Within the self-service portal, employees can acknowledge and congratulate one another. It's always great to have a platform to encourage fellow employees.
  • Does have a reporting dashboard that provides helpful, but basic reports.
  • Pricing is decent, compared to similar platforms.
  • Customer service - although you do get a dedicated rep, they seem to change quite a bit. Additionally, responses have not been timely for us. We often find ourselves continually reaching out. When we do reach someone, it seems we get a lot of "I can't help you now, but let me find someone who can and get back to you", then no one does. We've gone around and around on several issues.
  • It doesn't seem to be as customizable as it claims to be/should be. One tweak in the system and things seem to be thrown off. We've had issues, such as making pay rate changes, that seem to become bigger issues than necessary.
  • We've had trouble with features/links either moving or no longer being visible. We've had employees who have trouble submitting PTO because the link is not visible. When they log in at a future time, it's there. It has been an odd issue no one seems to be able to explain.
  • It has allowed us to move a lot of our HR functions into one consolidated place.
  • It has caused a few headaches, but overall, has been helpful to our organization.
It's a suitable platform if you're looking for a self-service portal for employees. Fairly easy to use, has all of the information they'll need. It does have SOME quality reporting options, but it does leave a lot to be desired. We've often found ourselves wondering why there isn't more customization for that particular area.

If everything is functioning properly, requesting time off is easy for employees.

It is not a 100% error-free platform (what is?), so you will have to deal with various issues along the way.

Paylocity Web Pay Feature Ratings

Employee demographic data
8
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
3
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
7
Reimbursement management
5
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
7
View company policy documentation
9
Employee recognition
6
Tracking of all physical assets
Not Rated
Report builder
4
Pre-built reports
4
Ability to combine HR data with external data
4
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
7
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated