Love Love PayPal For My Consulting Business
January 11, 2019

Love Love PayPal For My Consulting Business

MaryLee Trettenero | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Payments

I use PayPal to process the majority of my clients' payments for my consulting business. PayPal is attached to my booking service and website so making an appointment and paying for it at the same time is a breeze. Love it. It solves the problem of automating my appointment making process so I don't have to get involved.
  • Allows me to automate my appointment booking process. This saves me a countless number of hours on a weekly basis. When I was doing this manually - on a slow week, I was spending 2 - 3 hours and it was spread out throughout the week. Having it automated - I don't have to get involved.
  • Allows me to immediately send out payment requests and receive payments quickly. The turn around time for an invoice payment can be within minutes after I send out a payment request. This is invaluable to me.
  • Allows me to send friends and family money instantly and without a charge.
  • A refund is easy to process.
  • I have a booking service and the software isn't 100% compatible with PayPal. It kicks the customer off the payment page after they finish filling out their credit card information. No one knows how to solve this. Though I believe it's the booking service's glitch, it's an ongoing issue. I wish Paypal would take up this complaint with my booking service. I'm happy to provide more info.
  • I wish people weren't able to use the credit feature for my business. Mind you I've never had a customer not pay when they use PayPal's credit service, but I didn't set this up as a feature and wouldn't otherwise give my clients this option.
  • I can't say exactly what I'd like to see differently but I feel that the reports could be more comprehensive. When I've tried to run reports - sometimes I can't search for specific information - either those dates are available or the specific details aren't available. I was doing research for my business recently and it seems like the range of details you can obtain from reports could be enhanced.
  • When it's functioning properly with my booking service - my clients' report that making an appointment is super easy. It makes a positive professional impression on my customers.
  • By automating this part of my business - it frees me up hours every week so I can take on other things. Great ROI
  • Saves time for my customers too. We're not playing telephone tag to get the payment portion of booking an appointment accomplished. They can make payments 24/7 - 7 days per week. Basically, anytime anywhere from their cell phone. Uber convenient.
I tried out Stripe and discontinued within a few months. This was another option my booking service offered. I don't remember exactly what the issues were but I was dissatisfied enough to discontinue and go with Paypal instead.
Very well suited for me to receive payments for consulting sessions. It's easy to review a client's history. Easy to research if a client has paid or not. Very user-friendly. I can't think of a scenario at the moment where PayPal Payments isn't appropriate.