Alot of Fees out of nowhere
January 30, 2024

Alot of Fees out of nowhere

Brandon Weitz | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with PaySimple

We used PaySimple to ACH debit customer funds on a daily basis. We were doing close to 1000 per month in debits. After years of slowly raising my fees, I realized I was paying over $3000 more per year from when I started with new fees they came up with. After transferring all of my accounts except 5 to a new processor they just terminated me today. The software is very good but, in my opinion, their slimy tactics and nonesense termination will leave a bad taste in your mouth. Just to give you an idea I went from $800 per month in fees down to $140 per month. I think that is insane.
  • Software Design
  • Easy to Use
  • Backdoor Fees
  • In my experience, Nonsense Termination
  • In my experience, Live Support Doesnt Work
I would have to say 3 out of 10. But I think that if you do alot of transactions then stay away. In my experience, if you do 100 transactions or less then it doesnt really matter. The easy of the software is nice but, in my experience, all companies have that.