A market leading BPM suit
March 12, 2014
A market leading BPM suit
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction
Largest implementation partner for Pegasystems - it is one of the most advanced BPM packages solutions available in the market today. Besides being a workflow and rules engine it also has real time decision abilities based on various business parameters. It is suited for a tactical implementation for a particular department or business process.
Pros
- Rapid implementation
- Available frameworks for various industries like insurance, banking etc.
- Product is business focused rather than IT
Cons
- You still have to get the requirements and implementation correct in order to get maximum value out of the product, often missing functionality is a result of lack of requirements not discovered upfront.
- Better customer service and satisfaction
- Faster time to market and improved process visibility
- Cost savings
- Revenue opportunities
IBM BPM is the one of the worthwhile alternatives that might be considered.
Product Usage
We are implementation company but customer service department is most often the target group of users.
Pegasystems has a robust training & certification solutions which can be viewed at their website.
- Reduce call handling time
- Improve customer satisfaction by next best action
- It can be used in any situation where there is a visibility needed in a workflow-funnel type of a situation.
- It can be started as a tactical solution and them embraced as a umbrella solution.
Evaluation and Selection
Yes - Typically legacy products are replaced by Pegasystems.
- Product Features
- Product Usability
- Product Reputation
Product usability and simpler legacy solutions cant handle complex business scenarios of the modern world.
Have a business representative in the selection team to make sure that business has a line of sight on why the product is selected.
Comments
Please log in to join the conversation