A market leading BPM suithttps://www.trustradius.com/business-process-management-bpmPega PlatformUnspecified8.61691012014-03-12T19:00:25.907Z
March 12, 2014
A market leading BPM suit
Score 8 out of 101
Largest implementation partner for Pegasystems - it is one of the most advanced BPM packages solutions available in the market today. Besides being a workflow and rules engine it also has real time decision abilities based on various business parameters. It is suited for a tactical implementation for a particular department or business process.
- Rapid implementation
- Available frameworks for various industries like insurance, banking etc.
- Product is business focused rather than IT
- You still have to get the requirements and implementation correct in order to get maximum value out of the product, often missing functionality is a result of lack of requirements not discovered upfront.
- Better customer service and satisfaction
- Faster time to market and improved process visibility
- Cost savings
- Revenue opportunities
We are implementation company but customer service department is most often the target group of users.
Pegasystems has a robust training & certification solutions which can be viewed at their website.
- Reduce call handling time
- Improve customer satisfaction by next best action
- It can be used in any situation where there is a visibility needed in a workflow-funnel type of a situation.
Evaluation and Selection
- Product Features
- Product Usability
- Product Reputation
Product usability and simpler legacy solutions cant handle complex business scenarios of the modern world.