A market leading BPM suit
March 12, 2014

A market leading BPM suit

Debashish Ghosh, PMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

Largest implementation partner for Pegasystems - it is one of the most advanced BPM packages solutions available in the market today. Besides being a workflow and rules engine it also has real time decision abilities based on various business parameters. It is suited for a tactical implementation for a particular department or business process.
  • Rapid implementation
  • Available frameworks for various industries like insurance, banking etc.
  • Product is business focused rather than IT
  • You still have to get the requirements and implementation correct in order to get maximum value out of the product, often missing functionality is a result of lack of requirements not discovered upfront.
  • Better customer service and satisfaction
  • Faster time to market and improved process visibility
  • Cost savings
  • Revenue opportunities
IBM BPM is the one of the worthwhile alternatives that might be considered.
Continues to provide business benefits and ROI
Its not very suitable for big-bang or enterprise-wide implementation as a standalone system.

Product Usage

We are implementation company but customer service department is most often the target group of users.
Pegasystems has a robust training & certification solutions which can be viewed at their website.
  • Reduce call handling time
  • Improve customer satisfaction by next best action
  • It can be used in any situation where there is a visibility needed in a workflow-funnel type of a situation.
  • It can be started as a tactical solution and them embraced as a umbrella solution.

Evaluation and Selection

Yes - Typically legacy products are replaced by Pegasystems.
  • Product Features
  • Product Usability
  • Product Reputation
Product usability and simpler legacy solutions cant handle complex business scenarios of the modern world.
Have a business representative in the selection team to make sure that business has a line of sight on why the product is selected.