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Pega Platform

Pega Platform

Overview

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

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Recent Reviews

TrustRadius Insights

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform …
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Pega Platform: Good to have

7 out of 10
September 13, 2021
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build …
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Good RPA tool

9 out of 10
August 20, 2021
Incentivized
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very …
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Pega Platform is OK

5 out of 10
January 14, 2020
Incentivized
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for …
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Awesome Platform

10 out of 10
September 05, 2018
Incentivized
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Business rules engine (63)
    9.6
    96%
  • Process designer (63)
    9.4
    94%
  • Dashboards (61)
    9.0
    90%
  • Standard reports (61)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

View all pricing

Low-code Factory Edition

$35

Cloud
per month per user* (or $0.45 per case**)

Standard Edition

$90

Cloud
per month per user* (or $0.80 per case**)

Enterprise Edition

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pega Safe Operate - Overview

YouTube

Pega Crisis Loan Concessions - Overview

YouTube

Pega Small Business Loan Forgiveness - Overview

YouTube

Pega Crisis Customer Request Triage - Overview

YouTube

Pega Crisis Small Business Lending - Overview

YouTube

Pega Email Bot

YouTube
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.7
Avg 8.1

Process Engine

Designing and building process models

8.7
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

8
Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

4.4
Avg 8.1
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Product Details

What is Pega Platform?

Pega is used to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps on a unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Video

Center-Out Explained

Pega Platform Integrations

Pega Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Model execution highest, with a score of 9.8.

The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(205)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.

Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.

Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.

Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.

Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.

Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.

Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.

Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.

Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.

Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.

Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.

Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.

Attribute Ratings

Reviews

(1-25 of 72)
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February 21, 2024

Case-Management Redefined

Score 4 out of 10
Vetted Review
Verified User
Incentivized
It seems well-suited to act as a knowledge management platform for multiple shared services. Would like to see how AI can be integrated into knowledge sharing capabilities driving catered content to specific employee populations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
August 20, 2021

Good RPA tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.
January 14, 2020

Pega Platform is OK

Score 5 out of 10
Vetted Review
Verified User
Incentivized
Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.
John Silva, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.
rahul garg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.
sasya malireddy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.
February 05, 2019

Pega Platform

Ammar Aldaffaie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you need a good CRM for your customer service team to track customers interactions and you like to manage it without coding, it is a perfect option. It is very good for any case with multiple steps. For example, a bank, health insurance company, or auto insurance quote application.
David A. Herrera | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pega is perfect to implement Process Management for any kind of company, by using each process as a case type, they all can be managed in one single system. This eliminates the need to maintain several systems in parallel.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pega RPA is well suited for situations where you want to design a single UI that will allow agents to work in one place rather than having to manipulate data in many different environments, over and over again. For example, if you have SAP, Siebel and Salesforce, you can create a UI that allows your agent to work within that single UI vs. having to Alt Tab between all three applications.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).
August 21, 2018

Why Pega Platform

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We had a business request where the user wanted the functionality to be ready in 2 weeks. We were able to deliver that functionality with the help of Pega. Pega did it well!
August 14, 2018

Pega Power

Dishank Vishnoi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
A business friendly toolkit for defining applications. Unlike traditional BPM tools, there are much less complicated, technical syntax to handle in modelling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the PegaSystems BPM framework if desired.
August 10, 2018

Pega platfrom

Sundeepthi Namana | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Build a Banking Application where customers can check for loan, insurance status based on the loan numbers provided. Customers register with bank, login to the portal and search for the loan status. Create a portal for applying loan / insurance claim which is routed to manager for approval upon successful background verification. Once approved, email customers for notification. Invalid applications go to false claims table for rejection. Also create a portal for banking payments to other banks for existing customers via NEFT/IMPS
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pega plaform is well suited for large enterprise application development. Pega provides powerful capabilities in implementing security. It is used in Banking, healthcare and Insurance domains. So many banks all over the world are using Pega to develop their applications.Healthcare and insurance corporations also benefit similarly.
Developing attractive UIs is difficult in Pega.
Nagendran Arumugam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pega is well Suited for
  • Building business process applications which have assignments, routing and escalations.
  • Best suited for customer care applications.

Less suited for
  • applications which have the system of records in some other system (ie) For claims application the claims details has to be in pega, if the info has to be fetched from some other system it makes the application slow.
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