Pega Platform Reviews

174 Ratings
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Score 8.0 out of 100

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Reviews (1-25 of 67)

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Anonymous | TrustRadius Reviewer
January 14, 2020

Pega Platform is OK

Score 5 out of 10
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Likelihood to Recommend

Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.
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John Silva, MBA | TrustRadius Reviewer
October 21, 2019

Great Robust Platform to Implement 1-on-1 Marketing

Score 8 out of 10
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Likelihood to Recommend

Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.
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Anonymous | TrustRadius Reviewer
October 12, 2019

Pega Platform - The BPM market leader

Score 9 out of 10
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Likelihood to Recommend

Well suited for handling customer queries via service requests (which are called cases). These cases can be viewed/ worked upon at multiple stages by multiple teams before resolutions in Pega Platform.
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sasya malireddy | TrustRadius Reviewer
February 07, 2019

Pega - A King in Case management

Score 8 out of 10
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Likelihood to Recommend

Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.
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Ammar Aldaffaie | TrustRadius Reviewer
February 05, 2019

Pega Platform

Score 8 out of 10
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Likelihood to Recommend

If you need a good CRM for your customer service team to track customers interactions and you like to manage it without coding, it is a perfect option. It is very good for any case with multiple steps. For example, a bank, health insurance company, or auto insurance quote application.
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Chuck Kelly | TrustRadius Reviewer
June 11, 2018

Pega Power

Score 8 out of 10
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Likelihood to Recommend

Pega is well suited for developing applications that manage fairly straightforward stages and steps based workflows. Complex workflows can be built but are more difficult to maintain and modernize, particularly when required to deviate from basic out of the box features and writing custom code. This risk is mitigated by experienced Pega architects setting and enforcing design practices.
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Sankhadeep Basak | TrustRadius Reviewer
June 07, 2018

Review from a distance

Score 8 out of 10
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Likelihood to Recommend

  • Well Suited - Domain specific problems, especially where task routing, assignment, notification & escalation are involved.
  • Less Suited - a framework to handle large data, for example, if you want to process a CSV file with 10GB size with 10 million rows.
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Sreenivasa Kilaru | TrustRadius Reviewer
June 07, 2018

Are you looking for Pegasystems PRPC Pega7?

Score 8 out of 10
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Likelihood to Recommend

It is highly recommended ats workflow/case lifecycle management systems. Customer Service, Claims processing, warranty support systems, etc.. It is highly recommended as an enterprise service bus for offering the services across different applications. Robotics are recommended for robotic processing.
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Dhruba Jyoti Nag | TrustRadius Reviewer
May 17, 2018

Pega - an affordable BPM platform

Score 8 out of 10
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Likelihood to Recommend

Pega is very well suited to automate existing business process which requires a moderate amount of automation. A solution built with it can be deployed in quick time and since the learning curve is low, newbies can be easily integrated into the team to work on development. But specialist professionals are hard to come by when more advanced requirements are the need of the hour. The documentation is surprisingly sparse, pdn being the only primary reference.
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Santo Quattrone | TrustRadius Reviewer
May 02, 2018

Pega Can!

Score 8 out of 10
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Likelihood to Recommend

Pega can be addressed as BPM engine, Thanks to its powerful integration mechanisms; with its vertical customization (Insurance, Claim, etc...), it allows a very positive experience in a more complex end-to-end experience. I think that Pega has to enforce its CRM features and CPQ.
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Dishank Vishnoi | TrustRadius Reviewer
August 14, 2018

Pega Power

Score 10 out of 10
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Likelihood to Recommend

A business friendly toolkit for defining applications. Unlike traditional BPM tools, there are much less complicated, technical syntax to handle in modelling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the PegaSystems BPM framework if desired.
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Sundeepthi Namana | TrustRadius Reviewer
August 10, 2018

Pega platfrom

Score 8 out of 10
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Likelihood to Recommend

Build a Banking Application where customers can check for loan, insurance status based on the loan numbers provided. Customers register with bank, login to the portal and search for the loan status. Create a portal for applying loan / insurance claim which is routed to manager for approval upon successful background verification. Once approved, email customers for notification. Invalid applications go to false claims table for rejection. Also create a portal for banking payments to other banks for existing customers via NEFT/IMPS
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Nagendran Arumugam | TrustRadius Reviewer
August 10, 2018

My Experience with PEGA

Score 9 out of 10
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Likelihood to Recommend

Pega is well Suited for
  • Building business process applications which have assignments, routing and escalations.
  • Best suited for customer care applications.

Less suited for
  • applications which have the system of records in some other system (ie) For claims application the claims details has to be in pega, if the info has to be fetched from some other system it makes the application slow.
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Phanindra reddy Bommu | TrustRadius Reviewer
June 20, 2018

Catchup Pega

Score 8 out of 10
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Likelihood to Recommend

Our customers' businesses are with healthcare and insurance domains which have multiple business ends and all of them needs to connect to business processes in the end. Pega achieved this goal of designing them and now most of the processes are running on Pega Platform. It also replaced the existing manual intensive business processes.
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Pavani Regulagedda | TrustRadius Reviewer
June 11, 2018

I love working on "Pega"

Score 8 out of 10
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Likelihood to Recommend

Pega Platform is the best BPM tool with more modularity, scalability and best case management features. Very much suitable for Banking, health insurance, and Finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. The Pega product enhancements launched every year reduces a lot of customization. Pega is not suitable for Reporting type projects because reporting is not enhanced.
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David Burnham | TrustRadius Reviewer
July 31, 2018

Pega the Way to go

Score 10 out of 10
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Likelihood to Recommend

It is very well suited for the workflow process and implementing business process across companies. It is not well suited for transaction-based processing.
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Feature Scorecard Summary

Dashboards (59)
7.6
Standard reports (59)
8.2
Custom reports (58)
7.8
Process designer (61)
8.8
Process simulation (53)
8.5
Business rules engine (61)
8.5
SOA support (48)
8.9
Process player (45)
7.4
Support for modeling languages (6)
5.4
Form builder (56)
8.1
Model execution (52)
8.5
Social collaboration tools (47)
8.6
Content management (9)
4.4

About Pega Platform

Pega allows you to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps, all on one unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

Has featureProcess designer
Has featureProcess simulation
Has featureBusiness rules engine
Has featureSOA support
Has featureProcess player
Has featureForm builder
Has featureModel execution

Collaboration Features

Has featureSocial collaboration tools

Reporting & Analytics Features

Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Additional Features
Has featureApplication Development
Has featureCase Management
Has featureCloud Decision Management
Has featureIntelligent Virtual Assistant
Has featureMobility
Has featureRobotic Automation
Has featureWorkforce Intelligence

Pega Platform Screenshots

Pega Platform Integrations

Salesforce.com, SAP, Legacy System APIs, standards-based protocols (like SOAP, REST and more)

Pega Platform Competitors

Pega Platform Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

For the latest information on pricing, visit https://www.pega.com/products/pega-7-platform/pricing

Pega Platform Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Pega Platform Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global Support
Supported Languages: All major languages; localization available