PRPC 6.2 SP2 Review
Updated December 04, 2014

PRPC 6.2 SP2 Review

Philippe Grain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version


Modules Used

  • Process Commander
  • BIX

Overall Satisfaction with Pegasystems

Pegasystem is used at Wells Fargo by Retirement Services. We support the 401(k) business, from customer services to managing the workflow for the operations. Pega tracks multiple workflows., Fulfilments. Pega helps increase productivity & set priorities of work, better tracking of workload per employee. Other units use it but I am not familiar with them.
  • Assign work, system has flexibility to assign work based on rules or let manager do it
  • Flexibility of designing flows
  • Integration with Java & Javascript
  • Access Control: not easy to limit developers to part of system. No easy "read only" access for troubleshooting production.
  • SMA and Node info & agent: not easy to know at glance on which node an agent is running. If agent not running on that Node the sma should not display the agent since status is incorrectly displayed.
  • Limited out of the box report tools: BIX has limitations and need bug fixes. Data is mostly stored in blob, efficient way to use but not suitable for reports without extracting it.
  • Increase employee productivity
  • Faster implementation of functionality once frame designed
  • Increased workload assignment to users
I used Lotus Notes workflow
Tool has been already integrated in most our business partners units. We need continuity. Good working relationship with contractors.
Suitable for assigning work when processes are defined. Great workflow tool to monitor workload.
Easy for simple UI built.
Limitation to work with PDF, Word etc.. documents, they can't be updated once object created.
Not easy to work and need custom coding if multi chid cases created from parent for sync.
Limited out of the box reporting

Using Pegasystems

I am aware of our business group, Institutional Retirement Services 401(k), Pension.
Within the group, customer service (phone), operations such as loans, distributions, distribution control, audit.