Pegasystem is used at Wells Fargo by Retirement Services. We support the 401(k) business, from customer services to managing the workflow for the operations. Pega tracks multiple workflows., Fulfilments. Pega helps increase productivity & set priorities of work, better tracking of workload per employee. Other units use it but I am not familiar with them.
Suitable for assigning work when processes are defined. Great workflow tool to monitor workload. Easy for simple UI built. Limitation to work with PDF, Word etc.. documents, they can't be updated once object created. Not easy to work and need custom coding if multi chid cases created from parent for sync. Limited out of the box reporting