An easier way to find data to understand your clients.
Updated June 27, 2018
An easier way to find data to understand your clients.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo.io was initially implemented within a product where I was working as an Implementation Engineer. I have since switched to using as a Product Manager with a different product line. It uses have grown so far beyond our expectations. It is used across different departments. My initial use was based on engineering and client implementation and now I use it is a Product Manager in our Product Management Office. We initially started using it to help track client activity and reach out for client and user satisfaction metrics like NPS. It went from being used on a singular product to being a core part of product management's truth analytics for almost all of our product lines. It allows getting metrics from not just our clients but their user bases all while respecting our users by integrates seamlessly into the production workflow. It allows us to see what areas customers are using, how they are working through our application, and track adoption rates of new features.
- It tracks user behavior even if we don't know we need to track. Being about to go back and tag something and get all the metrics from the past is awesome.
- The targeted polling allows us to get information on the exact sectors we want like IE8 users. It is especially helpful given the cross-market of some of our products. It is good to be able to reach out to a subset of our user bases to find out particular information about their use cases.
- The paths feature that allows us to reach forward and back from a given point to see what users are doing before and after they get there. Paired with the time spent function, it gives me great insight into how and where I might want to target work to really give my product the ability to supply productivity boost.
- We had some issues implementing Pendo tags from some of older systems. It is a bit clumsy when it comes to legacy products that may not be built with modern web standards.
- The pricing model is an inhibitor for our public facing products with a lot of single time users.
- Pendo.io has an overwhelmingly positive impact on our ability to understand our user actions and workflows through the application.
- It is amazing to be able to see where users are hung up or dropping off. Being able to address the areas that will have the most impact has allowed us to be more judicious with our spending.