Overall Satisfaction with Pendo.io
The Customer Success Team is the primary users of Pendo, but we utilize Pendo's metrics to aid in business decisions across the organization.
- Pendo is great for launching customer satisfaction surveys!
- Pendo helps us understand the usage
- The tours are great for helping to automate our training and notification processes
- It seems a bit cumbersome to edit and we only have one person on the team that is really capable of doing it.
- We have received record response rates for our NPS survey
- Pendo helps us identify customers that may seem to be fine, but are actually not using the program actively
Pendo is miles away better in product maturity and customer service!