Item: Pendo.io
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Pendo as our on-platform messaging tool to drive user adoption. Additionally, we use Pendo to educate users on our new product & feature releases. We trigger messaging based on user behaviour and events, which allows us to target our messaging to the right audience segments at the right place and time.

Pros and Cons

Easy design tool that allows you to craft messaging without technical knowledge
Easily trigger messaging based on specific user events
Great functionality to receive feedback & NPS scores from users

The installment process was quite lengthy with a bit of back and forth
The tool is quite pricey to adopt for a start up
We are not using Pendo for mobile because it's not fully compatible with Flutter

Most Important Features

Guides
NPS Feedback
Tracking

Return on Investment

Better view on drop off rates
Better understanding of NPS
Drive the amount of pages viewed up

Key Insights

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Would you buy Pendo.io again?

Yes

Likelihood to Recommend

Pendo is well suited for you if you are looking for a plug-and-play on-platform messaging tool where technical experience isn't required to launch guides. After the initial installment, your marketing team will be able to manage this tool from a content perspective. We have decided not to proceed with Pendo for our mobile app, due to the fact that they are not fully compatible with Flutter.

Easy-to-use tool for your on-platform messaging

Overall Satisfaction with Pendo.io