September 12, 2020
Engineer in Information TechnologyTransportation/Trucking/Railroad Company, 201-500 employees
Score 7 out of 10
Overall Satisfaction with PhoneBurner
We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various throw-away numbers to try out in our phone system and use PhoneBurner to reflect these numbers. It is not deployed across the entire organization, we use it as a tool to configure and troubleshoot various other systems.
- Easily provision new numbers to the app.
- Quickly and easily get rid of old numbers.
- Mobility on any device.
- Could be a little better on the pricing.
- Could offer a better central administrative function.
- Could provide more updates to the app.
Very good interface and many features. The ability to have a login for application usage is big.
Do you think PhoneBurner delivers good value for the price?
Are you happy with PhoneBurner's feature set?
Did PhoneBurner live up to sales and marketing promises?
Did implementation of PhoneBurner go as expected?
Would you buy PhoneBurner again?
Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.
PhoneBurner Feature Ratings
Call notes & tags
Automatic call logging
Custom caller ID
Recorded voicemail drop
Dialer contact import
Campaign & list management
Dialer reporting & analytics