Item: PhoneBurner
Rating: 10
Author: Julia Carmargo

Use Cases and Deployment Scope

We started using the trial version and we liked it a lot. It is a tool that did not charge us any fees. It was easy to install, learn, configure, and use on a daily basis and can be customized. Today, PhoneBurner is used in several departments of the organization such as IT with Service Desk and Help Desk, Sales, and support in general. The tool adds a lot of quality at a low cost and makes life much easier by optimizing time.

Pros and Cons

It is super easy to upload the lead list and keep everything in a unified and easy to use record.
Time savings in the case of calling more than 50 people during a single day for example.
Extremely friendly interface and reliable software.

A little delay sometimes and locking in a rare way. But it needs to be fixed.

Return on Investment

Sales evolution and improvement in team productivity.

Support Rating

The manufacturer's support is relatively good and satisfactory. It has a fair response time and a good cordiality with us. The software is very difficult to give some kind of problem and involves technical support. Basically, just restart the PC and solve it.

Usability

PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.

Key Insights

Do you think PhoneBurner delivers good value for the price?

Yes

Are you happy with PhoneBurner's feature set?

Yes

Did PhoneBurner live up to sales and marketing promises?

Yes

Did implementation of PhoneBurner go as expected?

Yes

Would you buy PhoneBurner again?

Yes

Other Software Used

Dropbox Business, Amazon Advertising, Juniper MX Series

Likelihood to Recommend

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.

Great tool to make many calls easily.

Overall Satisfaction with PhoneBurner