Pingdom may be for you, if you need its features
Updated November 11, 2015

Pingdom may be for you, if you need its features

Ted White | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Monitoring
  • Alerting

Overall Satisfaction with Pingdom

We host many product and custom websites. We utilize Pingdom to confirm that websites we host are available to our customers. We have configured Pingdom to browse website URLs and look for specific text in the response. If Pingdom does not find the specified text in the response it sends an email to the appropriate stakeholders. We also use the monthly report Pingdom emails us to confirm our customer service level agreements are being met.

Pros

  • Simple website monitoring setup
  • Simple failed monitor alert setup
  • Meaningful online and emailed reports
  • Full-featured API
  • Responsive billing and technical support

Cons

  • Lacks monitoring servers in Asia-Pacific
  • Features rolled-out without proper communication
  • SMS functionality unreliable
  • Improved website up time
  • Improved website dependency tracking and reporting
  • Reduced operations website issue troubleshooting time
  • Improved service level agreement reporting
Pingdom was less expensive than Site24x7 and was able to monitor for locations outside of the US. Pingdom is in the cloud and does not require server hardware or care and feeding the way Nagios does. Pingdom does what it does very well for a reasonable cost.
Pingdom is terrific for monitoring a website and alerting stakeholders. Pingdom recently added features for real-user monitoring and incident tracking that have made this core functionality less intuitive to setup. Additionally, the monitoring dashboard is terribly slow, puts down checks below up checks in the list and reapplies search criteria causing confusion.

Using Pingdom

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Pingdom Support

While Pingdom does provide an auto-response and replies within 24 hours I find their replies inadequate. When I have asked why a feature is not working as expected I am frequently redirected to another option rather than helped with my issue. That would be fine except the alternative does not meet my need.

Using Pingdom

Detailed information access is unintuitive.

Pingdom Reliability

Interface is unnecessarily complicated and frequently responds slowly.

Comments

  • Tim Kelley | TrustRadius Reviewer
    Tim Kelley
    commented 9 years ago
    it's abilities in filling out forms is woefully inadequate. There is no way to enter a date 10 days in the future in a date form, for example. I'd think this would be a common element to check.

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