Great all around project management tool, especially for tech companies
August 30, 2017

Great all around project management tool, especially for tech companies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pivotal Tracker

Our product team - dev and design - use PivotalTracker as their primary project management tool. Our QA, UI/UX, Product Management, and Engineers all coordinate on projects in PT. We use to to track product roadmaps, feature development, bug fixes and QA, and even for some recruiting and other projects. It primarily helps our product team and related teams coordinate and manage their workflow and projects.
  • Project management - helpful for tracking the overall project as well as sub-projects associated with it, thanks to Epic/Story/Mini-Epic/etc breakdown of items
  • Cross communication - each posting (story, epic, etc) allows for commenting and communication regarding the topic so all communication can be logged under the task
  • Analytics - PT shows you the speed at which project statuses change and are completed so you can track your team's efficiency.
  • I imagine some people won't care for the post-style interface and would prefer more GANTT chart style PM software, but I'd say it's a matter of preference and project reqs.
  • It's more of a must-have PM tool than something that directly creates ROI. To whatever degree the product has made our product team more efficient it has saved us costs, and to whatever extent it's helped us ship features it's helped enable us to sell products. So overall I'd say it's been high ROI, but impossible to tell exactly how much.
Our team has evaluated Basecamp, Trello, and others but overall preferred the simple and flexible layout of Pivotal Tracker.
It makes sense for our business as a SAAS company with a multitude of features, bugs, clients, and stakeholders. Plus it's priced reasonably and fairly simple to use so adoption is high. I would think the product is perfect for most tech startups, most software dev firms, and probably a broad array of other dev-focused companies. Companies with a generally agile or other modern approach to project management may also find it useful even if they don't use software, although a more classic Kanban or to-do-list style program may be more useful in those cases.