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A great solution that has been around for a while.
June 07, 2017

A great solution that has been around for a while.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pivotal Tracker

Pivotal is used across our engineering department as a way for individual teams to organize the features they are working on and split them into smaller chunks, aka "stories." It's useful as a roadmap to see where we are in a project, both in showing what needs to be done and what has already been accomplished. It also ties teams together as each team has a tracker, which is transparent across the organization so everyone can see what everyone else is working on.
  • Good at allowing organization of tasks
  • The UI receives updates fairly frequently
  • The UI is dynamic, allowing some degree of customization for each user
  • Flexible system, a variety of different ways to use it
  • The UI has been buggy (maybe releasing too quickly without adequate QA).
  • There is some rigidity in the UI which limits what it could be
  • Lots of features...some which aren't particularly useful in every scenario (velocity) which could be omitted by option to make the app simpler.
  • Been useful for years now, despite other options
  • Pivotal is a great platform across teams since you can drag "stories" from tracker to tracker
  • It also acts as a good audit history of tasks done, if you are diligent about logging them.
Our organization actually does not exclusively use Pivotal. We also have teams on solutions like Trello and LeanKit. It's all preference, those who buy into all the agile features that pivotal provides, love it. Those who do not need all the overhead, simply use a different solution as their primary work log. However, every team still has a pivotal tracker as we use it as our primary system of record for audit history.
In general, pivotal tracker is a good solution for agile development, if you buy into all the features that it's trying to promote (like velocity). The different labels you are able to add is good as well, allowing things to progress through states from start to delivery. However, if you are looking for a more simple, lightweight solution, there are better solutions out there.

Pivotal Tracker Support

Super fast turn around time.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Escalation required
Yes - Yes, it was resolved very quickly
They fixed a bug and released the same day I reported it (or so it seemed)