Great product!
May 15, 2020

Great product!

Juan Martin Pagella | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Planhat

Planhat has helped us a lot since we hired it. We wanted to have an early warning system and now our team is contacting customers when they need a proactive reach instead of after they've asked for help or complained about something.

We can easily have a quick understanding of what’s going on with our customer base and where we need to focus our efforts.


  • Its a very powerful tool.
  • Really easy to use.
  • Cost effective.
  • Support could improve, but it's OK.
  • They could do more webinars or events for networking & benchmark best practices.
HubSpot, Atlassian JIRA Align (formerly AgileCraft), Intercom
If you have more than 50 customers and a spreadsheet is starting to be a poor tool to handle them, Planhat is for you.

Planhat Feature Ratings

Product usage
10
Help desk / support tickets
8
NPS surveys
10
Sponsor tracking
7
Customer profiles
10
Automated workflow
8
Internal collaboration
9
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
8
Role-based user permissions
10
API
10
Integration with Salesforce.com
10