Playvox: the most comprehensive and easy-to-use suite to measure the quality of agent management.
April 12, 2021
Playvox: the most comprehensive and easy-to-use suite to measure the quality of agent management.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is used by the QA department to measure the management quality of various departments. It is also used to train new processes and reviews. Through Playvox they study the statistics of each agent and make evaluations of each management. The statistics are also displayed by means of graphs and the evaluations are searched by calendar.
- It has a configurable mode for learning through quiz.
- You view individual statistics by agent.
- It has a quality management section.
- That you can store learning videos in a cloud.
- Have agendas to remember events.
- I want it to have video conference rooms.
- It has helped optimize agent processes.
- It is collaborative.
- Help quality control.
Playvox is compared with that software since it is adaptable to the needs of each company, they adapt to the modules of statistics, inventories, authorizations, quality of management.
I currently use Playvox because it is the one used in this company where I work. Playvox is really a very effective tool.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes