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Seamless Bridge of Knowledge
April 12, 2021

Seamless Bridge of Knowledge

Viola Scudo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox in my daily communications with customers to provide accurate information on products and policies. Playvox allows me to do my job confidently. I enjoy helping my customers and would not be able to successfully without this resource tool.
  • The knowledge base is a wonderful tool.
  • Helps promote positive morale.
  • Helps me stay organized.
  • Can be a bit glitchy.
  • Hard to pull up on phone to check for stats on the go.
  • Key words for kb could be simplified.
  • Allows me to aid customers affectively.
  • continuous flow of information to better customer experiences.
  • Saves time and resources on customer contacts.
I have only used Playvox.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

ARISE
Playvox is an excellent tool to help the customer service agent provide the must up to date information to their customers. Playvox is very user friendly and helps bridge departments nicely allowing leads and agents to communicate effectively.