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Maintain your Quality with Playvox
April 12, 2021

Maintain your Quality with Playvox

Md. Nurshat Islam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is used by a several department as per I know, though I couldn't get chance to travel all the department[s]. The software helps in different sections of the entire organization. Mostly the quality assurance team focuses into this to maintain the quality of providing service to the customers right now.
  • It has compiled data analysis integration.
  • Integration with data storage and visualization.
  • User friendly interface to know the details.
  • Anyone can understand the pattern of the platform.
  • Easily capable by its users.
  • Wrong data representation for a certain filter.
  • Additional loading time.
  • Unable to access designated file in a high traffic.
  • Unable to access graphical data.
  • Less data encryption.
  • High loading time leads to less productivity.
  • Easy integration returns a higher accuracy.
  • User friendly interfaces made easy to the user.
Previously I used Zendesk which has much more integration power with other platform along with great user friendly site. Apart from that Zendesk has a great data management system which gives a good user experience while doing my task with it. Also, it has nicely managed data coverage system which has lag free surfing system.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

No

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

No

Would you buy Playvox again?

No

Freshchat, Helpjuice, Google Workspace (formerly G Suite)
The platform is suitable for the organization which would a merely established website where there is a chance of improvement. Though Foodpanda is already well established, it becomes more hectic for its user[s] during a high peak time of users. If the company would be small then it would be perfect, otherwise the pPayvox should focus more for bigger platform.

Evaluating Playvox and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
There are several features that you would like in Playvox. The platform has great integration with internal and external several platforms. The platform also helps the quality auditors a great experience to do the task of auditing in a simple through the interface of Playvox. It also focuses on easy to go for any of its users.
Not a word.