Fantastic Functionalities for QA
April 23, 2021
Fantastic Functionalities for QA
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
It is currently used by the whole organization, with the main focus of logging Coachings of Agents by their Team Leads, as well as conducting Quality Assurance. My part in this is overseeing the Quality Assurance aspect of it mainly, though I also review the coachings at times. I have created scorecards in the platform and have managed workloads and I would say we've been successful.
- Easy to use
- User friendly
- Great idea with the possibility of including incentives
- The platform should tell you when it's saving your draft when you create scorecards
- More tools to manage reporting
- It's granted us more visibility over our coachings
- It's created a more bright & positive environment for the Agents
- It's a simpler tool to use than previous ones
Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes