Fantastic Functionalities for QA
April 23, 2021

Fantastic Functionalities for QA

Mihail Marinov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

It is currently used by the whole organization, with the main focus of logging Coachings of Agents by their Team Leads, as well as conducting Quality Assurance. My part in this is overseeing the Quality Assurance aspect of it mainly, though I also review the coachings at times. I have created scorecards in the platform and have managed workloads and I would say we've been successful.
  • Easy to use
  • User friendly
  • Great idea with the possibility of including incentives
  • The platform should tell you when it's saving your draft when you create scorecards
  • More tools to manage reporting
  • It's granted us more visibility over our coachings
  • It's created a more bright & positive environment for the Agents
  • It's a simpler tool to use than previous ones
Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?


Would you buy Playvox again?


Playvox is well suited for the goals of my department. Currently a challenge we're facing is convincing one of our clients to adopt the platform as well, which I would say is a case where the platform might be less appropriate. If there's a possibility to pair companies that have all adopted the platform that'd be fantastic, though likely not feasible.