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A great tool for the less tech savvy employees, a confidence builder and a great teacher
April 19, 2021

A great tool for the less tech savvy employees, a confidence builder and a great teacher

Mildred Meletrich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

My organization uses Playvox to monitor errors in our workload and helps us correct it by notating details on what is needed to correct the error. It helps you improve by knowing your errors and trying to avoid them in the future.
  • Lets you see your graded score - This helps you improve.
  • Provides details of any errors - So you can know how to correct it.
  • Explains how to correct your error - A great guide.
  • Corrections should be highlighted in red on the notes where it says actions to take.
  • This ensures that errors are corrected and caught early to ensure customers./clients are getting the most accurate help/information needed.
  • For people less computer savvy this is a wonderful tool to ensure success.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

For trainees and for error making this is such a great tool to help employees see why they did not complete the task successfully or correctly. This also empowers the employee to review their own work and learn to correct their mistakes so that they can be self reliant. This gives the employee a sense of independence and a great feeling to know that they can do better because they are being guided in a detailed manner.