An important resource!
September 08, 2021

An important resource!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

The platform is used as a knowledge base for the different areas of customer service. It is very important for our daily lives. It is a crucial tool for scripting, testing, and employee recognition and gratification.
  • Knowledge base.
  • Test application.
  • Score for employee recognition and gratification.
  • Application of assessments.
  • Quality monitoring.
  • Platform in Portuguese (for those who don't know the slightest bit of English, it's very difficult).
  • Better knowledge base organization.
  • As it is the main knowledge base, it is a crucial tool for information about the company's products.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


As a knowledge base, it's great, but it could be better organized.