An important resource!
September 08, 2021
An important resource!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
The platform is used as a knowledge base for the different areas of customer service. It is very important for our daily lives. It is a crucial tool for scripting, testing, and employee recognition and gratification.
- Knowledge base.
- Test application.
- Score for employee recognition and gratification.
- Application of assessments.
- Quality monitoring.
- Platform in Portuguese (for those who don't know the slightest bit of English, it's very difficult).
- Better knowledge base organization.
- As it is the main knowledge base, it is a crucial tool for information about the company's products.
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes