Overall Satisfaction with Playvox
Playvox is the best monitoring software I had ever used, we can monitor the agents daily using Playvox, each agent monitored 24 chats each month, the quality score target in each evaluation is 95%, if the agent gets failure in non critical attributes, he/she can achieve the quality score target in this evaluation but if the agent gets failure in critical attribute he gets 0% in this evaluation
- monitoring the employees
- coaching the agents
- making calibrations meetings with another quality teams
- reduce lagging if being used by more than one user at the same time
- add chat feature with users
- get notifications with sound
- increasing the agents productivity
- achieving the quality score target
- coaching the agents immediately which prevents them from doing the same errors again
Playvox helps us as a quality team to do all work tasks we have, as all our work tasks are provided in Playvox, as we can monitor the agents daily, coaching them immediately if they get any failure using Playvox, making gauge score by monitoring the evaluations which had been monitored by our team leaders to educate the team leaders how they can monitor the agents
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
Playvox helps us to export the data each month, as we can export all evaluations from Playvox, we can use amazing filters to get the quality score of each team and each agent separately, we make a recognition to best top 5 agents on the queue who get 100% overall quality score