in our work we use Playvox everyday to monitor the work of customer service agents and by that we improve the work of agents and so the quality of company performance agents know their mistakes and avoid repeating those mistakes
March 16, 2022

in our work we use Playvox everyday to monitor the work of customer service agents and by that we improve the work of agents and so the quality of company performance agents know their mistakes and avoid repeating those mistakes

Ali Hassan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox to monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer
  • submit agent evaluation so he can know if his work right or wrong process
  • taking courses about coaching and leadership
  • showing the agent his performance through data to avoid repeated attributes
  • attending sessions and learning how to improve performance
  • adding a search engine can make the work of quality coach easier
  • only multinational companies use Playvox, you can spread the word in national companies
  • make videos about playvox that illustrate what is playvox to other people
  • monitoring agents and sending evaluation of their work
  • coaching agents to avoid repeating mistakes
  • using playvox show the index of company quality performance
I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I use Playvox to monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents by following the right process we educate the agent to better work following the quality guidelines & to know the most common mistakes repeated to decrease the quality failures