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Playvox great program
March 28, 2022

Playvox great program

moamen fares | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

it helps us to assure that the agent is following the right process through monitoring them and sending quality sessions, and following the right process by helping them to see their progress through time, helping them to manage their progress //and with Playvox make us work on a good way to resolve problems on our system
  • monitoring agent
  • coaching agent
  • seeing there progress with the percentage
  • should have chat a better chat engine
  • should be easier in showing attributes
  • should have more features for monitoring
  • With the information passed on correctly, customers stop returning to the service.
  • I started to have more confidence in what I do.
  • I don't need to ask for help all the time, I can turn to Playvox.
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Playvox is very suitable for associations that have many employees, as it allows training, feedback, the interaction between company colleagues, in addition to having all the relevant information for the good development of the work. In many cases, large companies have difficulty in having all the information aligned with employees, and Playvox contributes so that everyone has access to information and training. For a small company with few employees and procedures, Playvox is not that necessary, but its implementation would standardize procedures and create an environment that employees could turn to whenever necessary.