Overall Satisfaction with Playvox
I use Playvox to monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer
- submit agent evaluation so he can know if his work right or wrong process
- taking courses about coaching and leadership
- showing the agent his performance through data to avoid repeated attributes
- adding a search engine can make the work of quality coach easier
- only multinational companies use Playvox, you can spread the word in national companies
- make videos about playvox that illustrate what is playvox to other people
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- using playvox show the index of company quality performance
I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance
Real-time QA delivers substantial value as it enables customer service teams to assess agent performance while it’s happening, not after the fact. In the fast-paced contact center environment, you don’t want a poorly performing agent to take even one (let alone 10, 15, or even 100) more calls before his/her skill deficiency is resolved. If he/she does, it could have disastrous consequences by costing your organization unnecessary customer churn. so it helps us to save out intervals and save agents' rights by that you can save the intervals required from the company
Keep up with the evolving pace of your business. get a real-time view of planned vs actual for every location and work elevates the employee experience by supporting shift swaps within the team monitor the agent's work and manage their repeated mistakes as to not repeat it again to increase the quality performance of the agents and thus the company
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Would you buy Playvox again?
monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox