for a better work quality
Updated April 18, 2022
for a better work quality
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures that give bad impact about the service given to the customer
- showing the agent his performance through data to avoid repeated attributes
- taking courses about coaching and leadership
- attending sessions and learning how to improve performance
- only multinational companies use Playvox, you can spread the word in national companies
- only multinational companies use Playvox, you can spread the word in national companies
- make videos about playvox that illustrate what is playvox to other people
- using playvox show the index of company quality performance
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes