Playvox Review
April 18, 2022

Playvox Review

yussuf seliman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Playvox

The majority of the company's employees use this program, which aids in the monitoring of staff quality. Our work system is talked customer service, which managers monitor via the Playvox application, and employees learn whether they are performing properly and are suited for a decent work environment or not. And this software is fantastic because it keeps the data for more than a month without removing it. One of the advantages of this application is that it is simple to use and control, whether by employees, supervisors, or quality monitors who are in charge of watching employees and determining whether or not they have solved the problem correctly.

Pros

  • Quality control
  • Guiding the client on the right way to work
  • Identifying errors directly and directing them to avoid them

Cons

  • There are many languages, but we need Arabic
  • It has a good speed, but we need a higher download speed to save the customer time
  • The employee's performance is calculated as a percentage
  • There are many languages, but we need Arabic
  • It has a good speed, but we need a higher download speed to save the customer time
  • The employee's performance is calculated as a percentage
Everything at Playvox is done in real-time, and our agents are working in real-time more and more these days. Playvox supplied the appropriate solution for our firm, which included intelligent decision-making and a real-time monitoring system. It's also a well-organized tool for defining quality standards and keeping track of everything with the help of data, charts, and figures.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Based on my experience, this software is one of the best available to us as a company because it checks employee quality, requires managers to watch employees in order to create a decent and acceptable work environment, and makes it easier for us to tackle many problems within the firm. Playvox has really helped me in terms of ongoing quality monitoring and in a simple manner. Certain problem-solving steps must be conducted to delight the client and ensure that the workflow is accurate, based on my expertise and ongoing encounters with customers with a range of challenges. Playvox maintains track of these procedures and evaluates what's right and incorrect so that mistakes aren't made again.

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