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Review of Playvox
April 09, 2022

Review of Playvox

ahmed alsonbaty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Playvox

This software is one of the best available to us as a company because it checks employee quality, requires managers to watch employees in order to create a decent and acceptable work environment, and makes it easier for us to tackle many problems within the firm, and Playvox has really assisted me in terms of ongoing quality monitoring and in a simplified manner, based on my experience. Based on my expertise and ongoing interactions with customers with a variety of problems, certain problem-solving measures must be performed to please the client and ensure that the workflow is accurate. Playvox keeps track of these processes and assesses what's proper and wrong so that mistakes can be avoided in the future.
  • Quality control
  • Guiding the client on the right way to work
  • Identifying errors directly and directing them to avoid them
  • Provide better quality thus business prosperity
  • Agents understand their mistakes at work accurately and simple at the same time
  • Fewer errors at work when using Playvox
  • There are many languages, but we need Arabic
  • It has a good speed, but we need a higher download speed to save the customer time
  • The employee's performance is calculated as a percentage
At Playvox, everything is done in real-time; today, our agents work more and more in real-time. Playvox provided our organization with the ideal answer, which was intelligent decision-making combined with a real-time monitoring system. It's also a well-organized tool for determining quality requirements and keeping track of everything using numbers, charts, and figures.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

This application is used by the majority of the company's employees, and it aids in the monitoring of employee quality. Our work system is chatted customer service, and managers monitor the chat through the Playvox application, and employees learn whether they are working well and are suitable for a good work environment or not. And this application is wonderful, as it maintains the information for more than a month without deleting it. One of the benefits of this application is that it is simple to use and control, whether by employees, managers, or quality monitors who are responsible for watching employees and assessing whether they have solved the problem correctly or not.