Playvox review and how Playvox improved me
April 15, 2022
Playvox review and how Playvox improved me
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
I'm using Playvox to know what I am doing in chats with customers and trying to help them and solve their problems. As soon as possible while my quality agents monitored what I was doing and what I should do with chat and how to improve my skills after they finished they sent it to us via e-mail to check it, than my team leader offered assistance and sessions on it to improve my quality and skills.
- Improving the team scores
- It shows our mistakes to solve it
- It shows how to deal with customers to always help make the best experience.
- Fewer filters to make it easier for the viewers and users.
- Emails what we got on the working should have more details.
- Make it faster as possible.
- It affected to team score and improved it.
- Positive energy
- It shows the company what their agents do and whether they are ok with that or not.
Playvox shows the company how their agents are doing, and shows what are the real mistakes that agents are doing to try to solve it. Sessions in Playvox are too important for the teams to improve their skills that's why my company selected Playvox its the best way to improve the company's performance.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes