Item: Playvox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Playvox to track performance and Quality Assurance. Playvox helps my team to determine areas of opportunity and to create action plans based on actual data and reports. In addition to this, the team members are involved and aware of their own performance and how they can implement suggestions to meet and exceed KPIs.

Pros and Cons

Accurate reporting
Easy interactions selection
Notifying actors involved of any updates, changes or tasks pending

Re-evaluation of the same interactions by the same user

Return on Investment

Improved our Company's Customer Experience

Key Insights

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Likelihood to Recommend

If you want to improve your team's performance whilst at the same time ensuring that your time is used efficiently and effectively, Playvox is the place to go. You don't have to allocate endless hours to reporting or extended conversations to bring your feedback, comments or action plans to your team.

Playvox is the right option for accurate and timely Quality Assurance!

Overall Satisfaction with Playvox