Stop wasting your own time and get Playvox.
September 02, 2022

Stop wasting your own time and get Playvox.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Exodus uses Playvox to maintain a certain level of quality department-wide in regard to customer interaction. Every day we answer hundreds, if not thousands, of emails and do so with certain quality goals in mind. Playvox is the tool our quality assurance team uses to sift through these replies and provide critical feedback to our team members.

Playvox provides a super simple, modular, interface that we mold to fit our needs. In this case, we've created metrics/standards that each and every reply must meet. A tiny sample of these are as follows:
  • Did our team send the correct links to our customers?
  • Did our team use the customer's name when available?
  • Did we address all of our cutomer's concerns?
Using Playvox, we're able to provide one of, if not the best customer experience in crypto and we're proud of that.
  • Fully Custom Scorecards
  • Quality Management
  • Coaching interface
  • AI-powered Forcasting
  • Optimized agent-level dashboards
  • The integration with HelpScout is nice but lacking. Often we find that the data coming from the integration isn't quite reliable and we need to double our efforts in order to guarantee accurate information.
  • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
  • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.

Do you think Playvox delivers good value for the price?


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Playvox is excellent for a team who knows exactly what they need in order to get better. You have full control to set your metrics, track the data and provide feedback.

If you're a team looking for software that will create the solutions for you, look elsewhere. Playvox is a fantastic tool, but a terrible genie.