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Operations Management's Companion to excellence
September 06, 2022

Operations Management's Companion to excellence

Ma. Jenelyn Alipio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use the platform in analytics and reporting. We take reviews, reporting that would show movements in a particular KPI we are measuring. This gives us a better view of the movement in terms of numbers and performance. Focusing on each KPI at a time where we see more impact and gains.
  • Reporting
  • Analytics
  • Views
  • Aesthetically Pleasing Platform
  • Easy to navigate
  • Latency
  • Loading
  • Options for type of reports to be generated
  • Availability on an App
  • Reports
  • Return of Investment for easy reporting
  • Better Customer experience for users

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

This platform makes my life easier, developing and creating views I need to analyze the performance/numbers to manage KPIs.
This can be utilized by an agent, support, reports and even leadership. The tool is easy to navigate and use, and one stop shop for reporting and analytics purposes. This tool is helpful especially on performance management