Item: Pocus
Rating: 8
Author: Verified User

Overall Satisfaction with Pocus

Use Cases and Deployment Scope

We use Pocus to track pipeline-building activity and monitor daily client engagement. It gives us visibility into things like login frequency, overall usage, and how teams are interacting with ClickUp day to day

Pros and Cons

Pros

Finding the most active users
Managing upcoming renewals
Insights into how often people use our software, and what they do on a daily basis

Cons

It needs to be refreshed more often
the search capabilities could be better. Sometimes its hard to find a user connected to a workspace.
The integration with outreach could be better

Return on Investment

Allowing to to find upsell opportunities
identifying leads

Usability

I’d give Pocus a 7. It’s intuitive for the most part and makes it easy to surface the signals I care about, but there are a few workflows that could feel smoother. Overall though, it definitely gets the job done

Alternatives Considered

Outreach, Nooks and Microsoft Dynamics 365

Key Insights

Do you think Pocus delivers good value for the price?

Yes

Are you happy with Pocus's feature set?

Yes

Did Pocus live up to sales and marketing promises?

Yes

Did implementation of Pocus go as expected?

Yes

Would you buy Pocus again?

Yes

Likelihood to Recommend

Pocus is great for anything tied to adoption, expansion, and overall account health. For example, I rely on it to surface when a customer’s usage dips, when new teammates join a workspace, or when someone starts exploring a feature that aligns with an upsell conversation. It gives me the context I need to reach out proactively with something actually relevant, not just a check-in.

Pocus Feature Ratings

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Account Executive Review