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Postmark gets your messages into inboxes every time
April 30, 2018

Postmark gets your messages into inboxes every time

Phil Clothier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Postmark

We use Postmark to send transactional emails from our own website. This includes e-commerce sales/receipts and support requests/messaging. We also use Postmark to handle inbound messaging and routing.
  • Deliverability is far better than any other ESP I've used
  • Customer support is quick, friendly and passionate
  • You can tell this is a small company which cares about their services
  • Nice UI with a clear 45-day history of messages/events
  • The new Rebound API is awesome for catching users who enter the wrong email address during an order/signup request
  • I wish there was an annual payment option. Currently, you can only pay monthly.
  • Fewer support requests for "I have not received my order email!??!111"
  • More happy customers receiving their orders faster
In terms of UI and deliverability, Postmark really blows other ESPs out of the water. We've seen a huge improvement in delivery rates, especially for Outlook/Live/Hotmail email addresses.
Postmark is essential if you need your emails to reach customer inboxes. It's more expensive than other providers, however, I see this as a bonus as it will help to reduce exploitation and "bad actors" from damaging the shared IP reputation.