Postmark for Email
March 07, 2019
Postmark for Email
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Postmark
Postmark is the email platform our software uses to send and receive emails. It is used by our product team and support team predominantly. However, Postmark is the email foundation of the software we sell, so technically our whole company is using it when sending messages from our software.
- Email tracking: we often get questions from customers about if a certain message was delivered and we are able to quickly search by email address to pull the message in question up and view the status.
- Proactive System Status Updates: if Postmark ever experiences an issue a banner is posted across the top of their webpage with the current status. You can click into the banner to be redirected to their status page to gain more insight.
- Filtering: we can filter messages by tags which makes it helpful when looking to view a certain type of message (i.e 'DailyDigest').
- We have run into some glitches in their system that have causes messages to not get delivered or for delivery to be delayed. I'm not sure what causes this on Postmark's end but it makes for some very angry customers on our end.
- Many customers buy our product because of the messaging functionality. Having the ability to send and receive messages through our platform, while having them tracked in one place is a huge advantage.