Excellent Solution for High Volume Email Management
November 05, 2019

Excellent Solution for High Volume Email Management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Postmark

Postmark is used as our primary production email service. We also utilize it for our client support team to track transmission and receipt of various emails sent to our direct and indirect customers. We have been utilizing their service for years, and I don't anticipate us making a change anytime soon.

Pros

  • Excellent real time tracking of production server.
  • Automated reporting is very nice. Great to not have to pull reports manually.
  • User management is very easy.
  • Cost effective.

Cons

  • Latency can be an issue.
  • Postmark utilizes a status page, which is very helpful however the last incident we experienced with Postmark was not documented on the page.
  • API was simple to write to.
  • We need a reliable email server with excellent uptime. Postmark has delivered.
  • Postmark is a relatively low cost solution.
  • Set it and forget it. Once we configured the service to our needs we have not had to adjust.
We found Postmark early on and have not looked back. There has never been a need to reevaluate the solution, as its cost is fair and the service has functioned as expected. We regularly recommend Postmark to our partners.
Postmark has been an excellent solution for our business needs. We have been with them for years and have no intention of changing providers anytime soon. Support was excellent as we were getting started and their API documentation made implementation quick and easy.

Do you think Postmark delivers good value for the price?

Yes

Are you happy with Postmark's feature set?

Yes

Did Postmark live up to sales and marketing promises?

Yes

Did implementation of Postmark go as expected?

Yes

Would you buy Postmark again?

Yes

We are a software company that utilizes Postmark for our production emails. We have sent just over 3 million emails in the last 30 days, and have had no issues within that time period.

Postmark support can be slow to respond when an issue arises, however they always resolve issues within a timely manner.

Generally our emails are not time sensitive, so it is not an issue for us but if you need emails delivered immediately-you might want to weigh options.

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