Item: PowerDMS by NEOGOV
Rating: 10
Author: Joe McDonnell

Overall Satisfaction with PowerDMS

Use Cases and Deployment Scope

PowerDMS is being utilized to manage 3 accreditation processes, both in a national and state accreditation. It is being utilized throughout the department. It address problems that include accreditation management, training management and document control. Has greatly served in the reduction of paper usage, particularly with the accreditation process. Significant savings in personnel costs with its web based process.

Pros and Cons

Pros

Full integration of policy/procedures, training and document management.
Employees are able to utilize PowerDMS for policy distribution and review.
Automatic electronic documentation of employee training.

Cons

Interface seems a bit static.
Unable to adjust training due date once it has been acquired by an employee.
Ability to copy documents to various accreditation processes as opposed to being limited to previous cycles within the same accreditation process.

Return on Investment

Comprehensive managing of multiple accreditation processes.
Integrated training management.
For a law enforcement agencies it is particularly beneficial being able to distribute policy updates and training material to officers in the field through mobile computers. Personnel remain on the street to received the information as apposed to being on station.

Alternatives Considered

Have not used other platforms. Selected based upon other user recommendations.

Other Software Used

Guardian

Likelihood to Recommend

It is well suited for document management and distribution. [It's an] Effective way to communicate policy or procedural changes to many employees from various divisions within a single department who work different schedules. The electronic workflows are effective for tracking policy review and recommendations and assigning various areas of responsibilities.

Using PowerDMS

Users and Roles

60 - Law enforcement, Law enforcement administration

Support Headcount Required

3 - User and administrator access

Business Processes Supported

Accreditation
Training
Document Management

Innovative Uses

Distribute and maintain non accreditation documents
Provide training to personnel in the field via mobile computer technology

Future Planned Uses

Increased test taking for training.

Likelihood to Renew

PowerDMS has become an integral part of the managing of multiple accreditation processes at various levels within the organization. PowerDMS has also provided a mechanism to distribute and manage training processes along with training documentation.

Evaluating PowerDMS and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability

Features and Usability have been critical by reducing time and effort and therefor expense in managing multiple accreditation processes. It has has created a common mechanism with which to manage those various processes.

Evaluation Lessons Learned

Would not have changed it.

PowerDMS Implementation

Implementation Rating

Frequently require employee use of PowerDMS

Implementation Details / Implementation Partner

Vendor implemented

Implementation Phases

Change Management Lessons

Change management was minimal - Impact was so minimal that there are no specific lessons to reflect upon.

Implementation Issues

Employee complaints about another platform to sign in to

PowerDMS Training

Training Types Used

Self-taught

In-Person Training

Online Training

Ease of PowerDMS by NEOGOV Training

The learning curve didn't seem to be problematic.

PowerDMS Support

Support Rating

Have never had a conflict with receiving assistance

PowerDMS by NEOGOV Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None