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That which does not kill me, makes me stronger
October 23, 2017

That which does not kill me, makes me stronger

Joe McDonnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

PowerDMS is being utilized to manage 3 accreditation processes, both in a national and state accreditation. It is being utilized throughout the department. It address problems that include accreditation management, training management and document control. Has greatly served in the reduction of paper usage, particularly with the accreditation process. Significant savings in personnel costs with its web based process.
  • Full integration of policy/procedures, training and document management.
  • Employees are able to utilize PowerDMS for policy distribution and review.
  • Automatic electronic documentation of employee training.
  • Interface seems a bit static.
  • Unable to adjust training due date once it has been acquired by an employee.
  • Ability to copy documents to various accreditation processes as opposed to being limited to previous cycles within the same accreditation process.
  • Comprehensive managing of multiple accreditation processes.
  • Integrated training management.
  • For a law enforcement agencies it is particularly beneficial being able to distribute policy updates and training material to officers in the field through mobile computers. Personnel remain on the street to received the information as apposed to being on station.
Have not used other platforms. Selected based upon other user recommendations.
Guardian
It is well suited for document management and distribution. [It's an] Effective way to communicate policy or procedural changes to many employees from various divisions within a single department who work different schedules. The electronic workflows are effective for tracking policy review and recommendations and assigning various areas of responsibilities.

Using PowerDMS

60 - Law enforcement, Law enforcement administration
3 - User and administrator access
  • Accreditation
  • Training
  • Document Management
  • Distribute and maintain non accreditation documents
  • Provide training to personnel in the field via mobile computer technology
  • Increased test taking for training.
PowerDMS has become an integral part of the managing of multiple accreditation processes at various levels within the organization. PowerDMS has also provided a mechanism to distribute and manage training processes along with training documentation.

Evaluating PowerDMS and Competitors

  • Product Features
  • Product Usability
Features and Usability have been critical by reducing time and effort and therefor expense in managing multiple accreditation processes. It has has created a common mechanism with which to manage those various processes.
Would not have changed it.

PowerDMS Implementation

Frequently require employee use of PowerDMS
  • Vendor implemented
Change management was minimal - Impact was so minimal that there are no specific lessons to reflect upon.
  • Employee complaints about another platform to sign in to

PowerDMS Training

Configuring PowerDMS

See to be very limited and static
Training module could have an easier interface. Options are not well presented when designing test and other training methods
Some - we have done small customizations to the interface - Simple, but seems limited, if my understanding of the user interface is accurate.
Improve on the training module. Training tracking is great, but designing courses is confusing.

PowerDMS Support

Have never had a conflict with receiving assistance
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When setting up users, passwords and written directives when the product was first purchased

Using PowerDMS

Features for managing law enforcement accreditation that includes various reports have been essential for managing deadlines.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
None
  • Uploading and attaching documents
  • Search function is effective
  • I find creating multiple training items such as test, video, etc cumbersome when attempting to include those items into one training topic
Yes - I don't use the mobile interface

PowerDMS Reliability

Because of features and functions.
Never had an issue with PowerDMS not being available. Speed is an issue from time to time
Receive few error or conflicts. Speed can periodically be slow. Report speed is very reasonable.

Integrating PowerDMS

My integration use is very limited
  • PDF file uploads
PDF file uploads
  • Not familiar with options available. Movie integration seems cumbersome
Not familiar with options available. Movie integration seems cumbersome
  • File import/export
I don't have enough integration experience to offer qualified advice

Relationship with PowerDMS

Very friendly, easy to contact, provide full support in the process
Have never encounter any problems receiving support
I don't have specifics for this question
I have been very satisfied in dealing with the vendor

Upgrading PowerDMS

Yes - No problems or unexpected impacts.
  • Improved functionality,
  • Continued benefit of listening to end user recommendations and implementing changes