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PowerDMS Review
July 24, 2020

PowerDMS Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

Our agency has used PowerDMS for about 8 years as Accreditation software, but we recently obtained the rights for the Training and Policy manuals. PowerDMS helps with accountability and accessibility.
  • The mobile app is great for the things that it has available.
  • I love that PowerDMS is very responsive to customer feedback. We have representatives from PowerDMS at all of our conferences and they will sit down with you to troubleshoot issues and take feedback for usability improvements.
  • The online training is wonderful. They have PowerDMS University, which has in-depth videos to teach users how to use the product.
  • The PowerDMS app is great, but it doesn't have Assessments available. I use PowerDMS mostly for Assessments, so it would be great for when I am away from my desk.
  • Documents uploaded to PowerDMS aren't searchable by using CTRL + F. The mobile app will allow you to search the document, though.
  • In Assessments, it would be useful to be able to select multiple items to delete or move. If I wanted to delete or move more than one attachment, I have to do each one individually. It would be nice to be able to use CTRL or SHIFT to be able to select multiple items.
  • Highlights (in Assessments) should be more of a "highlighter" selector, instead of a rectangle. It is nice to be able to select certain sentences or words in a paragraph instead of having to "highlight" a large rectangle of text.
  • In Assessments, Proofs of Compliance should have a boxes available to attach documents. (Like the Bullets and Required References currently have boxes to link items.)
  • In Assessments, it would be nice to add a page to an uploaded file. If I had my proof uploaded for Year 1, I would like to be able to add the Year 2 proof to the existing file. Currently, I bind the files in Adobe, upload the new file, and delete the old file.
  • Accountability is easier to prove with PowerDMS.
  • The mobile app makes access a lot easier for those that download the app.
I love that PowerDMS is very responsive to customer feedback. We have representatives from PowerDMS at all of our conferences and they will sit down with you to troubleshoot issues and take feedback for usability improvements. PowerDMS also has PowerDMS Champions, where power users are often asked for their feedback and opinions about the software.

Do you think PowerDMS by NEOGOV delivers good value for the price?

Not sure

Are you happy with PowerDMS by NEOGOV's feature set?

Yes

Did PowerDMS by NEOGOV live up to sales and marketing promises?

Yes

Did implementation of PowerDMS by NEOGOV go as expected?

Yes

Would you buy PowerDMS by NEOGOV again?

Yes

PowerDMS is required by our accrediting body, so it is well suited for any agency being accredited by the CFA. If would be less appropriate for an agency that is accredited by a body that requires another software.