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A sensible security training product with great support
September 10, 2019

A sensible security training product with great support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We have used other security awareness training over the past few years and decided to consolidate our security awareness training with our phishing simulation training into one product line. The training material is used throughout our organization and is short, simple, and interactive with the users. We have had more inquiries to the security team regarding how security can help them from the ProofPoint material.
  • Easy to navigate - Users had complaints about our previous security training as being hard to navigate.
  • Short and to the point - The training material is short and to the point. There are not 1000 words to read and then answer a lengthy quiz at the end. The material and the questions and answers are tightly integrated to keep the user engaged the whole time (5 - 10 minutes).
  • Relevancy - The material is relevant to the company and to their personal lives. For example, the training material regarding password managers spurred an interest in our employees to contact us to sign up for the corporate password manager.
  • Based on our current needs, user feedback, and using other solutions previously, we like the ProofPoint training material the best thus far. The ability to continue refreshing the content to make it fresh and changing the user interactions (to keep users on their toes) over time will be what we look for.
  • The positive impact has been users have become more aware and reporting suspicious activity and emails more often now.
  • It is another item to add to the conversations with the business leaders in regards to what our information security team can help them with.
This solution is by far much easier to navigate, content is more relevant, and fewer user complaints about the length and applicability to their daily lives.
We paid for the slight bump in fee for the technical account manager to help keep us on task and operate the phishing simulations and training. She has been wonderful to work with and I couldn't say enough good things about the team there. For the small fee, I feel like it's well worth the attention and operational cycle of making sure we utilize the product to the fullest each year.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

Yes

The training is great for a user base that needs high-quality content for their fundamental needs. This is what I would define as timeless content. For items regarding the most current incidents in the news, this is an area that we have not implemented into our awareness program at this time. There are times this is helpful to inform our user base what they should know, what they need to do (if anything), and having a consistent response.