Flexible solution to financial reporting, budgeting, and corporate performance management.
Overall Satisfaction with Prophix
Prophix is used across the whole organization for financial reporting, budgeting, cash flows, detailed revenue analysis, and compensation management. We integrate Prophix with our financial GL system (Sage 300) and with our organization's CRM/ERP system.
Pros
- Listens to customers. They are continuously building onto the product based on what customers are saying (such as User Conference, CAB, and Feedback forum).
- The solution adapts to the organization, not the organization having the adapt to the software.
- Excellent customer service department. When problems happen (rarely) or I need to consult with someone at Prophix, their response time is quick, and with the answer I need.
- Senior Management Team are visible. They don't hide behind the curtain. I can call up any VP to discuss any issue.
- The product works!
Cons
- Overall, the product is excellent. Where they are currently working on is their web-based solution. What they have done so far is great, but can't wait to see more modules rolled out.
- One version of the truth.
- Closing month-end within days.
- Death of Excel.
- More in-depth analysis on variances.
In short, easy.
We import from MS-SQL and occasionally Access and Excel flat files. Importing is a non-issue.
We are on-premise. For us, the flexibility is not important, but it is nice knowing that Prophix offers this flexibility should we need (or want) to change.
We did kick the tires on a few other solutions when we were looking for something "other than Excel". Prophix stood out from the crowd at that time - mainly because of the personal service to demonstrate that Prophix could do what we wanted it to do.
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