Qualtrics is used mostly by our corporate and U.S. marketing department for surveys and e-blasts, often in conjunction with a trade shows or client event as a menthod of tracking RSVPs. We are also in the process of leveraging qualtrics for employee feedback from trade shows, as well as creating an online "order form" for attire.
- Customer Service/Technical Support
- HTML Coding (not extremely user friendly)
- Reports (difficult to customize/create)
- Appearance (difficult to make look visually appealing as there is extra spacing, etc.)
- Time savings - we no longer manually have to monitor RSVPs
- Reports/Documents - we can run a report at any point of time to gauage RSVPs, etc.
- Alerts/Communication - rather than having to forward every RSVPs or other communication, we can add the individuals that need to be "in the know" to receieve alerts every time there is a submission
You didn't have the platform that I have used in the list of options - JotForm.com. I personally prefer JotForm over Qualtrics. I think it is easier to use, looks more visually appealing, and requires less technical support for HTML-related issues. It is also much easier to run reports and has quite few widgets to choose from to enhance the form.
I believe I am one of the few people in Weatherford who have actually used Qualtrics since we purchased a contract with the platform. People know me as the "guru" in the office and often come to be for advice/assistance. I think in part this is due to a lack of training for our employees on the platform. The other part is the lack of "correlation" -- people haven't yet figured out how they can leverage Qualtrics to enhance what they are currently doing.