We LOVE Qualtrics! Easy to use. Great customer support.
August 31, 2017

We LOVE Qualtrics! Easy to use. Great customer support.

Stephanie Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Here at South College, we are using Qualtrics for Course assessment. I have been involved with the development and distribution of the evaluations to appropriate program courses.
  • The platform is very intuitive and easy to use. It's easy to create surveys and access data.
  • Customer service is AMAZING! I love that you can actually call and talk to a human and get real time experts helping you resolve issues.
  • So far, all of my support questions have been about curiosity - what can I do with this, or how can I implement this. They always know how to help find a solution!
  • So far, Qualtrics has been able to do everything that I have needed, honestly, and it is all easy to figure out within just a click or two.
  • We have not been using the Qualtrics platform long, but it has already been SO EASY to distribute surveys in a way that we get great response rates and maintain integrity of the evaluations. Much better than the previous platforms we have used.
I was actually not involved with the switch from our previous platform to Qualtrics, but I have been here for the early use. From what I understand, the distributions to students offer much more options, and the customer service with Qualtrics is much better.
We actually use Qualtrics for course evaluation for a small college. It is easy to set up course evaluations with different question types. What is especially great for our college is that many courses have multiple instructors. It is easy to Loop and Merge the same questions and just go in and change instructor names from one course to the next.