Overall Satisfaction with Qualtrics
Qualtrics is being used by our organization to manage quality audit reviews. Qualtrics developed a custom application which manages the execution of the individual audits, and we use their existing survey technology to develop custom audits unique to each business area.
- Their customer support has been very helpful with answering any questions that came up.
- Their sales team worked with us to ensure that the Professional Services work was properly scoped prior to project execution.
- Their technology works as promised in terms of the ability to create surveys & manipulate/visualize data.
- Some of the hoops to jump through to make things work properly within the surveys/audit portal are a little technologically complex, but nothing we couldn't figure out.
- It's added tremendous value to our quality assurance teams across the business that have adopted the solution.
Qualtrics is far superior.